Shipping policy

SHIPPING

Orders are dispatched 4 days after purchase. 

However, please note that during busy periods such as new launches and sales, dispatch may take up to 10 extra business days. We’re working as fast as possible to get your order out ASAP.

Once your order has been dispatched, we estimate that it will take 1-2 working days for French delivery and 3-5 working days for all other destinations. Domestic French and European orders (UK included) are shipped via La Poste and all international orders via FEDEX.

If you are placing an international order, please ensure that you’ve filled in your proper address.

Please note that we are not liable for custom clearance fees in your country and holding times of packages by customs in your country. This is unfortunately out of our control.

Items for final sale, limited edition, collaborative capsules, and “sample sales” cannot be returned or exchanged.We only accept returns on regular priced items within 15 days of delivery. Please note, items must never have been worn and must have their original label.

CUSTOMS POLICIES

UK & Brexit

Please note that after Brexit, all orders to the UK are liable for customs and duties charges. This is unfortunately one of many sad realities of Brexit and completely out of our control.

USA

Most shipments to the USA will not be liable for customs duties and taxes.

With the elimination of the de minimis exemption, meaning no more small incoming ( with a previous limit of 800USD)   packages slip past customs without scrutiny. We've set a warehousing solution and starting DEC 2025, all your orders will be shipped from a US warehouse to your location.

You are responsible for any U.S. duties, taxes and fees that may be due under U.S. law.

If the recipient refuses delivery of their order for any reason, your package will be returned to us. DHL charges a return fee for this which must be covered by the customer. If we don't hear back from the customer, the package will be considered abandoned and disposed of by FEDEX and therefore, your order is not eligible for a refund.

The customer is responsible for paying for shipping costs for returning any item/s.

Shipping costs are non-refundable.

Once an order has been shipped and is in transit, the order can no longer be cancelled.